Refund policy

We offer a 14-day return window. You have 14 days from the date you receive your item to start a return. Approved returns are issued as store credit.

To be eligible, items must be:

Unworn or unused
In their original packaging
With tags attached
Accompanied by proof of purchase

Start a Return

Click HERE to begin a self-service return directly through your account on our website:

Log in to your account using the email you used at checkout.
Go to Order History and select the order you want to return.
Under Manage click Request Return and follow the prompts.

If your return is approved, you’ll receive a prepaid return shipping label and instructions for sending the item back. Please do not send anything without first submitting a return request - unauthorized returns won’t be accepted.

Still need help? Email us at coastalthreadsnc@gmail.com.

Damaged or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away so we can make it right.

Items Not Eligible for Return

We cannot accept returns on:

Sale/clearance items or gift cards
Custom or personalized products
Perishable goods (like food, flowers, or plants)
Personal care items (such as beauty products)
Hazardous materials or flammable liquids/gases

If you have questions about whether your item qualifies, reach out to us.

Exchanges

Need something different? The fastest way is to start a return and place a new order once your return is accepted.

Store Credit

Once we receive and inspect your return, we’ll notify you if the refund is approved. If it is, we’ll issue store credit for the value of your item. Store credit will be sent to the email used at checkout and can be used in store or online and does not expire.

If it’s been more than 3 business days since we approved your return and you haven’t received your store credit, please contact us at coastalthreadsnc@gmail.com.